Basic Services Included in All Plans

  1. Basic Technical Support

    • Installation and maintenance of PCs and laptops

    • Configuration of printers and peripherals

  2. Basic Networking

    • Wi-Fi and router configuration

    • Connecting small offices to the internet

    • Simple network troubleshooting

  3. Preventive Maintenance

    • Physical and digital cleaning of equipment

    • Software and operating system updates

    • Computer performance optimization

  4. Technology Consulting

    • Recommendations for purchasing equipment and peripherals

    • Initial setup of basic software

    • Tips to improve technological productivity

  5. Data Backup

    • Backup copies on cloud or USB devices

  6. Standard Software Installation

    • Microsoft Office, web browsers, antivirus

    • Basic updates and configurations

On-Site Standard

💲 USD 160 / hour
🕒 Working hours (Monday to Friday, 9 am – 5 pm)

Includes:

  • All basic services 

  • Scheduled on-site support

  • Ideal for regular issues during working hours

On-Site Emergency

💲 USD 200 / hour
🕒 Outside working hours (nights, weekends, and holidays)

Includes:

  • All basic services

  • Priority and immediate response

  • Ideal for critical emergencies

Monthly Standard

💲 USD 150 / user per month
🕒 Working hours (Monday to Friday, 9 am – 5 pm)

Includes:

  • All basic services

  • Unlimited remote support for simple issues

  • 1 scheduled on-site visit per month

  • Monitoring and preventive maintenance

  • Ideal for companies seeking basic ongoing support

Monthly Premium

💲 USD 200 / user per month
🕒 Extended coverage (including nights, weekends, and holidays)

Includes:

  • All basic services

  • Unlimited remote support with priority

  • Priority response for tickets and emergencies

  • Unlimited on-site visits as needed

  • Advanced security and additional backups

  • Ideal for companies seeking maximum peace of mind and full coverage

IT Support Plans Comparison

Feature / Plan On-Site Standard On-Site Emergency Monthly Standard Monthly Premium
Price USD 160 / hour USD 200 / hour USD 150 / user/month USD 200 / user/month
Hours / Coverage Mon–Fri, 9 am–5 pm Nights, weekends, holidays Mon–Fri, 9 am–5 pm Nights, weekends, holidays
Basic Services Included ✅ All ✅ All ✅ All ✅ All
Remote Support ❌ ❌ ✅ Unlimited ✅ Unlimited + Priority
On-Site Visits ✅ Scheduled / Paid ✅ Emergency / Paid ✅ 1 visit per month ✅ Unlimited as needed
Priority / Emergency Response ❌ ✅ Immediate ❌ ✅ Priority
Advanced Security & Backups ❌ ❌ ❌ ✅ Included
Ideal For Regular issues Critical emergencies Basic ongoing support Full coverage & peace of mind